can not click to start game
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- Forum Newbie
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- Joined: Fri Dec 08, 2006 11:57 am
can not click to start game
brand new windows 7 64 bit system. have ie9, firefox 8 and chrome 15 browers, latest version of java and flashplayer installed as well. can logon to site, but can not play a game. for example, i can click on "ultimate x poker" an it loads the game, but the mouse never turns to a clickable icon when over an open game and at the screen where it says to "touch a game button to select a game". i can not get any further than this screen on all my browsers. what do you suggest?? thanks for any help
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- Video Poker Master
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- Joined: Thu Dec 28, 2017 3:11 pm
Does the chat work, or are you unable to click there as well?Please try again in Firefox, for testing purposes. Once we get it going in firefox you can try the other browsers.Let me know if chat works, and also let me know what version of Flash Player it says you have on this page:http://kb2.adobe.com/cps/155/tn_15507.html
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- Forum Regular
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- Joined: Thu Oct 01, 2009 4:47 am
I've run into the same problem. Everything was working great and all of a sudden I couldn't access the games just like the above post.
Cleared the browser and cache and cookies. I have the latest Flash Player and have tried IE8 32 and 64 bit. Also Firefox won't work either. Help please!
Robert
Everything works (chat) except inside the Blue Screen
Cleared the browser and cache and cookies. I have the latest Flash Player and have tried IE8 32 and 64 bit. Also Firefox won't work either. Help please!
Robert
Everything works (chat) except inside the Blue Screen
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- Video Poker Master
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- Joined: Thu Dec 28, 2017 3:11 pm
Let me know what version of Flash Player it says you have on this page:http://kb2.adobe.com/cps/155/tn_15507.html
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- Forum Regular
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- Joined: Thu Oct 01, 2009 4:47 am
11.1.102.55
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- Video Poker Master
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- Joined: Thu Dec 28, 2017 3:11 pm
It could be a problem with your sound driver. I'm emailing you right now to help diagnose the problem.
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- Forum Newbie
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Did this ever get resolved - I am having the same problem
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- Video Poker Master
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- Joined: Thu Dec 28, 2017 3:11 pm
So far everyone experiencing this has had success by repairing or installing their sound driver. Generally we walk people through this individually, but since it keeps happening to new people, I might as well post the solution here.PLEASE FOLLOW THE BELOW INSTRUCTIONS CAREFULLY. When this happens, it usually means that your sound driver
is not installed correctly. We have found that the installation or updating of some anti
virus software will corrupt the sound driver. To fix this problem try
performing steps 1, 2, and 3 from the article referenced by the following link
http://www.ehow.com/how_4495560_restore ... ter.htmlDo NOT complete the steps beyond step 3.Let me know if this resolves your problem. If not, I'll have you work with the support team and we can post the solution here for others in the future.
is not installed correctly. We have found that the installation or updating of some anti
virus software will corrupt the sound driver. To fix this problem try
performing steps 1, 2, and 3 from the article referenced by the following link
http://www.ehow.com/how_4495560_restore ... ter.htmlDo NOT complete the steps beyond step 3.Let me know if this resolves your problem. If not, I'll have you work with the support team and we can post the solution here for others in the future.
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- Forum Newbie
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- Joined: Mon May 30, 2011 8:59 pm
have not been able to play game for two days I think others are having same problem email address --- thank you for your help
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- Video Poker Master
- Posts: 5083
- Joined: Thu Dec 28, 2017 3:11 pm
have not been able to play game for two days I think others are having same problem email address - thank you for your helpEmail our support team and they'll take care of you. The first thing I'd suggest is clearing your browser cache (temporary internet files)