Transport Error

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amblinaugie
Forum Newbie
Posts: 9
Joined: Sun Aug 19, 2007 3:33 am

Transport Error

Post by amblinaugie »

Hello,
I'm trying to play a contest, and when I click on the game I want to play, it says:

Connecting to Server...
Details:
Transport error: 0 attempts)

I have tried 3 different browsers and have tried clearing the cache, cookies, etc., and still no luck, so It seems that it must be a problem with the site.

I'm using Windows 10 and have tried on Opera, Firefox, and Edge.
If anyone can help, it would be much appreciated.

Webman
Video Poker Master
Posts: 4895
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

If it's happening across multiple browsers, there must be something happening either with your security or network. The first thing I would try is doing a reset of your modem/router (unplug for about 30 seconds, then wait for it to come back online).

amblinaugie
Forum Newbie
Posts: 9
Joined: Sun Aug 19, 2007 3:33 am

Post by amblinaugie »

Thanks for the reply. I tried resetting the router and also disabling the Anti-Virus, but unfortunately I continue to get the error.

Just to be more specific as to when this happens - I click 'Play Now' under the weekly contest and the blue screen comes up and briefly says 'loading' then 'connecting'. All the games then show and I click on the particular game I want, and that's when it throws the 'transport error'.

After a little digging, it looks like transport errors usually are caused by something going wrong with the SQL database on the server, but I only have limited experience in that regard so I don't know if that would be the case here or not.

Thanks again for your help

grandpa
Forum Rookie
Posts: 39
Joined: Thu Aug 31, 2006 11:17 am

Post by grandpa »

I am having the same problem ; get the same "connecting to server"message while playing any game. Screen freezes then comes back after as long as a minute.Have cleared cache, cookies, and tried both explorer and chrome.

onemoretry
Video Poker Master
Posts: 2383
Joined: Tue Mar 03, 2009 8:00 pm

Post by onemoretry »

I am having the same problem ; get the same "connecting to server"message while playing any game. Screen freezes then comes back after as long as a minute. I've had that one multiple (and I do mean multiple) times.

amblinaugie
Forum Newbie
Posts: 9
Joined: Sun Aug 19, 2007 3:33 am

Post by amblinaugie »

I tried to get on the weekly game again this morning, and received the same error. I clicked on the daily game and it came right up just fine. After I was finished, I tried the weekly again and still got the error, and then tried the daily again and also got the error. It would be really great if someone could help figure this out, it's a bit frustrating.

Webman
Video Poker Master
Posts: 4895
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

amblinaugie,
It sounds like your computer is having a hard time with web sockets for some reason. Is the chat loading alright for you?

I see you played 7 sessions successfully this morning, and failed on others. The fact that it's intermittent and not 100% of the time makes it tricky.

Can you try both Dream Card and 50 Play with Super Times Pay in non-contest mode and let me know if you experience the same problem with each?

amblinaugie
Forum Newbie
Posts: 9
Joined: Sun Aug 19, 2007 3:33 am

Post by amblinaugie »

Webman, thanks for your continued help.
The chat is loading fine and I tried a test message in the chat window and that worked fine as well. The Dream Card game resulted in the same error, but the 50 Play loaded with no problem at all.

Webman
Video Poker Master
Posts: 4895
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

How odd. Can you also try "Spin Poker with Dream Card" and 100 play for me and let me know if either of them have problems?

amblinaugie
Forum Newbie
Posts: 9
Joined: Sun Aug 19, 2007 3:33 am

Post by amblinaugie »

Okay, here's the error:

transport error
jquery-1.11.1.min.js%20line%202%20%3E%20eval:23:317
wrapConsoleObject/</a[e]
https://www.videopoker.com/scripts/jque ... val:23:317
onSocketError
https://games.videopoker.com/common.min.js:1:16836
setupSocketErrorHandling/<
https://games.videopoker.com/common.min.js:1:15605
r.prototype.emit
https://games.videopoker.com/js_libs/ve ... js:1:12289
r.prototype.emit
https://games.videopoker.com/js_libs/ve ... js:2:24963
setupSocketErrorHandling/t.emit</<
https://games.videopoker.com/common.min.js:1:13890
setupSocketMetrics/socket.emit
https://games.videopoker.com/common.min.js:1:13064
r.prototype.onclose
https://games.videopoker.com/js_libs/ve ... js:2:25764
t.exports/<
https://games.videopoker.com/js_libs/ve ... js:2:28031
r.prototype.emit
https://games.videopoker.com/js_libs/ve ... js:1:12289
r.prototype.onclose
https://games.videopoker.com/js_libs/ve ... js:1:20328
t.exports/<
https://games.videopoker.com/js_libs/ve ... js:2:28031
r.prototype.emit
https://games.videopoker.com/js_libs/ve ... js:1:12289
r.prototype.onClose
https://games.videopoker.com/js_libs/ve ... js:1:30931
r.prototype.onError
https://games.videopoker.com/js_libs/ve ... js:1:30513
r.prototype.setTransport/<
https://games.videopoker.com/js_libs/ve ... js:1:25673
r.prototype.emit
https://games.videopoker.com/js_libs/ve ... js:1:12289
r.prototype.onError
https://games.videopoker.com/js_libs/ve ... .js:2:7388
o.prototype.doPoll/<
https://games.videopoker.com/js_libs/ve ... .js:2:1979
r.prototype.emit
https://games.videopoker.com/js_libs/ve ... js:1:12289
i.prototype.onError
https://games.videopoker.com/js_libs/ve ... .js:2:3683
i.prototype.create/n.onreadystatechange/<
https://games.videopoker.com/js_libs/ve ... .js:2:3309
wrapAndCatch/a/f[c]
https://www.videopoker.com/scripts/jque ... val:16:494
Firefox can’t establish a connection to the server at wss://games.videopoker.com/socket.io/?sessionId=60805474&EIO=3&transport=websocket&sid=YOksELWYI-W7ZDXzAVew.
socket.io-2.0.4.js:2:21758
Firefox can’t establish a connection to the server at wss://games.videopoker.com/socket.io/?sessionId=60805474&EIO=3&transport=websocket&sid=YOksELWYI-W7ZDXzAVew.
socket.io-2.0.4.js:2:21758
XML Parsing Error: no root element found
Location: https://capture.trackjs.com/capture?tok ... d19898b417
Line Number 1, Column 1:
capture:1:1
local error
Error: xhr poll error
Stack trace:
r.prototype.onError@https://games.videopoker.com/js_libs/ve ... .js:2:7328
o.prototype.doPoll/<@https://games.videopoker.com/js_libs/ve ... .js:2:1979
r.prototype.emit@https://games.videopoker.com/js_libs/ve ... js:1:12289
i.prototype.onError@https://games.videopoker.com/js_libs/ve ... .js:2:3683
i.prototype.create/n.onreadystatechange/<@https://games.videopoker.com/js_libs/ve ... .js:2:3309
wrapAndCatch/a/f[c]@https://www.videopoker.com/scripts/jquery-1.11.1.min.js line 2 > eval:16:494

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