Casino fail in customer service
Posted: Sun May 19, 2019 10:02 am
Most casinos are very nice to their gamblers. Every once in a while you get the tail end of someone's bad day. On rare occasions the casino workers are the reason for your bad day.
While living in Las Vegas I would make the rounds to collect gifts and freeplay. I would usually go in the day time because it was easier for me. One day at the Stratosphere every kiosk was down and they only had one cashier's cage open. Yes, the line was long. I had made the comment to a gentlemen in front of me showing him my cash voucher - how much would he pay for (it). Suddenly I'm grabbed out of line and taken into a hallway I didn't know was there. The security guard told me soliciting wasn't allowed inside the casino. I was shocked, insulted, and arguing with him that I wasn't a hooker. He went on to comment that I didn't look dressed for the part - but they saw all kinds. WHAT? Now I've been told I'm not dressed well enough to be a hooker? Screaming for his or any supervisor I was taken down that long hallway to an office. There was a supervisor and he listened to my story. I told him I was asking how much the gentlemen would pay for the win voucher just to be done with the line. It was the security guard's first day on the job. The supervisor apologized for his mistake. They did get my voucher cashed and I got a free buffet voucher. Insulted but fed. Morale of this story - watch what you're saying in a casino.
While living in Las Vegas I would make the rounds to collect gifts and freeplay. I would usually go in the day time because it was easier for me. One day at the Stratosphere every kiosk was down and they only had one cashier's cage open. Yes, the line was long. I had made the comment to a gentlemen in front of me showing him my cash voucher - how much would he pay for (it). Suddenly I'm grabbed out of line and taken into a hallway I didn't know was there. The security guard told me soliciting wasn't allowed inside the casino. I was shocked, insulted, and arguing with him that I wasn't a hooker. He went on to comment that I didn't look dressed for the part - but they saw all kinds. WHAT? Now I've been told I'm not dressed well enough to be a hooker? Screaming for his or any supervisor I was taken down that long hallway to an office. There was a supervisor and he listened to my story. I told him I was asking how much the gentlemen would pay for the win voucher just to be done with the line. It was the security guard's first day on the job. The supervisor apologized for his mistake. They did get my voucher cashed and I got a free buffet voucher. Insulted but fed. Morale of this story - watch what you're saying in a casino.