Videopoker Mobile app not working on Samsung S22 ultra

If you are having problems with a game on this Web site, post here.
Post Reply
jerseymike
Forum Newbie
Posts: 7
Joined: Sat Apr 17, 2010 12:25 pm

Videopoker Mobile app not working on Samsung S22 ultra

Post by jerseymike »

Purchased a new Samsung phone S22 ultra and tablet Galaxy S7 FE 5G. Which are compatible with the app, and the app does not work, it says cannot add this game to your library and the one game that is in my library won't open up. I've tried clearing the cache and data then uninstalling and reinstalling to no avail. Best hold and paytables apps work though. Tech support said they are researching the issue but that was 6 days ago and haven't heard anything back yet. Anyone else having similar problems?

Webman
Video Poker Master
Posts: 5123
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

I will check on the status of this. I know a fix is in the works for devices experiencing this problem but sometimes it takes time for a new release to get approved in the app store.

Webman
Video Poker Master
Posts: 5123
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

The fix is ready, should hopefully be available in an update sometime tomorrow.

jerseymike
Forum Newbie
Posts: 7
Joined: Sat Apr 17, 2010 12:25 pm

Post by jerseymike »

ok great, thanks for the quick reply.

jerseymike
Forum Newbie
Posts: 7
Joined: Sat Apr 17, 2010 12:25 pm

Post by jerseymike »

I don't see any updates. When do you think it'll be ready?

jerseymike
Forum Newbie
Posts: 7
Joined: Sat Apr 17, 2010 12:25 pm

Post by jerseymike »

Got the update today and it works on phone & tablet. Thank you.

Webman
Video Poker Master
Posts: 5123
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

Great to hear.

Post Reply