Having trouble loading games this morning. Logged out then back in and still having the same issue.
Does anyone have suggestions?
Games not loading
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- Video Poker Master
- Posts: 5122
- Joined: Thu Dec 28, 2017 3:11 pm
What web browser are you using?
Typically clearing your browser cache will fix this. But let me know your browser so I can check on it.
Typically clearing your browser cache will fix this. But let me know your browser so I can check on it.
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- Forum Rookie
- Posts: 26
- Joined: Tue Sep 26, 2006 2:47 pm
google chrome
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- Video Poker Master
- Posts: 5122
- Joined: Thu Dec 28, 2017 3:11 pm
Try clearing your browser cache (you do not need to delete cookies). Press Ctrl+Shift+Delete and select "cached images and files" then "Clear Browsing Data."
Then close your browser, open it again, and hopefully all is well. If not, let me know.
Then close your browser, open it again, and hopefully all is well. If not, let me know.
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- Forum Rookie
- Posts: 26
- Joined: Tue Sep 26, 2006 2:47 pm
Didnt work. Some games wont load completely, stopping at 99%. other games load but there is no deal button and the screen looks different.
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- Video Poker Master
- Posts: 5122
- Joined: Thu Dec 28, 2017 3:11 pm
Can you email a picture/photo to forum@videopoker.com please of the incomplete screen?
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- Forum Rookie
- Posts: 26
- Joined: Tue Sep 26, 2006 2:47 pm
Just sent a few pics via email.
Thanks!
Thanks!
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- Video Poker Master
- Posts: 5122
- Joined: Thu Dec 28, 2017 3:11 pm
If you refresh the page does the game load properly?
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- Forum Rookie
- Posts: 26
- Joined: Tue Sep 26, 2006 2:47 pm
The games that only partially load loaded when I refreshed. The games with incomplete screens did not change.
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- Forum Rookie
- Posts: 26
- Joined: Tue Sep 26, 2006 2:47 pm
Today they are all working!
Thanks for your help webman!!!!!
Thanks for your help webman!!!!!