Games not loading

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therealthing
Forum Rookie
Posts: 26
Joined: Tue Sep 26, 2006 2:47 pm

Games not loading

Post by therealthing »

Having trouble loading games this morning. Logged out then back in and still having the same issue.
Does anyone have suggestions?

Webman
Video Poker Master
Posts: 5122
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

What web browser are you using?

Typically clearing your browser cache will fix this. But let me know your browser so I can check on it.

therealthing
Forum Rookie
Posts: 26
Joined: Tue Sep 26, 2006 2:47 pm

Post by therealthing »

google chrome

Webman
Video Poker Master
Posts: 5122
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

Try clearing your browser cache (you do not need to delete cookies). Press Ctrl+Shift+Delete and select "cached images and files" then "Clear Browsing Data."

Then close your browser, open it again, and hopefully all is well. If not, let me know.


therealthing
Forum Rookie
Posts: 26
Joined: Tue Sep 26, 2006 2:47 pm

Post by therealthing »

Didnt work. Some games wont load completely, stopping at 99%. other games load but there is no deal button and the screen looks different.

Webman
Video Poker Master
Posts: 5122
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

Can you email a picture/photo to forum@videopoker.com please of the incomplete screen?

therealthing
Forum Rookie
Posts: 26
Joined: Tue Sep 26, 2006 2:47 pm

Post by therealthing »

Just sent a few pics via email.
Thanks!

Webman
Video Poker Master
Posts: 5122
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

If you refresh the page does the game load properly?

therealthing
Forum Rookie
Posts: 26
Joined: Tue Sep 26, 2006 2:47 pm

Post by therealthing »

The games that only partially load loaded when I refreshed. The games with incomplete screens did not change.

therealthing
Forum Rookie
Posts: 26
Joined: Tue Sep 26, 2006 2:47 pm

Post by therealthing »

Today they are all working!
Thanks for your help webman!!!!!

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