contest score won't update

Post by **mmh114** » Sun Oct 30, 2011 1:10 pm

I checked and the cookies are enabled as is javascript.

What can I do?

Post by **Webman** » Sun Oct 30, 2011 1:14 pm

Does it happen every time? Are you getting an error number when it happens?

Post by **mmh114** » Sun Oct 30, 2011 1:50 pm

I happens ever since I got a new laptop.

Sometimes there are error codes and sometimes it just says "ads queued 0"

Post by **Webman** » Sun Oct 30, 2011 3:02 pm

Definitely something with your settings. Maybe cookies are being blocked by your anti-virus software. Which one are you using?

Post by **ground control** » Sat Nov 05, 2011 9:36 am

My best game today and the site want record my number. Tells me to logout and back in again which eliminate your score. Funny, it didn't happen until I hit A s... If this happen at a casino I would be waiting for the gaming control board.

Post by **Webman** » Sat Nov 05, 2011 10:00 am

Very sorry to hear that... Allowing all cookies for the videopoker.com domain may resolve this (within your browser and any anti-virus software you have installed).The nice thing about the casinos (unlike your home computer running a web site) is they are standardized, meaning they aren't dealing with thousands of computer configurations, hundreds of flash player versions, operating systems, browsers, security settings, spyware and anti-virus settings, sound cards, etc. so you don't have to worry about this kind of thing.I'm sure if we could configure a few different computer systems and let all our users buy those to play on (without changing any settings) this sort of thing would never happen. Fortunately, our support staff is very good at locating problems when they do come up.If this happens multiple times, send an email to support@videopoker.com and they can help diagnose what is causing the problem on your system.

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contest score won't update