Redeeming points for Gold Membership failed.

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WVRadar
Senior Member
Posts: 176
Joined: Wed Sep 21, 2011 8:23 am

Redeeming points for Gold Membership failed.

Post by WVRadar »

I tried to redeem 100,000 points for a 5-day Gold Membership this morning.  Although the points were deducted, I am still listed as a Silver Member.  An error code of EXT-22b was returned when I submitted the redemption.  I sent an email to Support reporting this, but haven't heard back.  Not sure if it was received, I did not get any confirmation in my email saying it had.

Webman
Video Poker Master
Posts: 5086
Joined: Thu Dec 28, 2017 3:11 pm

Post by Webman »

Yes, your email was received. It can take a little longer to get a response over the weekend. Not sure why it errored out but i'll make sure your gold is applied.

WVRadar
Senior Member
Posts: 176
Joined: Wed Sep 21, 2011 8:23 am

Post by WVRadar »

Thanks Webman.  Looks like the problem has been taken care of.

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