Redeeming points for Gold Membership failed.
-
- Senior Member
- Posts: 176
- Joined: Wed Sep 21, 2011 8:23 am
Redeeming points for Gold Membership failed.
I tried to redeem 100,000 points for a 5-day Gold Membership this morning. Although the points were deducted, I am still listed as a Silver Member. An error code of EXT-22b was returned when I submitted the redemption. I sent an email to Support reporting this, but haven't heard back. Not sure if it was received, I did not get any confirmation in my email saying it had.
-
- Video Poker Master
- Posts: 5086
- Joined: Thu Dec 28, 2017 3:11 pm
Yes, your email was received. It can take a little longer to get a response over the weekend. Not sure why it errored out but i'll make sure your gold is applied.
-
- Senior Member
- Posts: 176
- Joined: Wed Sep 21, 2011 8:23 am
Thanks Webman. Looks like the problem has been taken care of.