Problems with videopoker.com/poker room

[luvzlyfe]

Don't know if anybody else is having this issue.  I started playing there about 6 weeks ago and really like it.  I am using Vista.  It keeps going through an upgrade and will not let me back in.  It talks about a UAC?  Thanks.

[Webman]

If you experience any difficulties with the Poker Room software, support for the program is offered by our partner ZEN Gaming. Please see the FAQ if you have any problems.

[luigi1]

Luvslyfe, that happened to me as well. I have Windows 7 and I was instructed to download an update that got stuck in limbo.  I finally unstalled the poker program and reinstalled using a different name and email address and so far so good. I agree the site is fun, but isn't too fun when experiencing glitches. 

[Webman]

UAC stands for User Account Controls. It's a setting in windows that won't let you perform the update. ZEN Gaming support can assist with this at the address above, or visit directly at:http://www.videopoker.com/poker_room/support/

[luvzlyfe]

I have just emailed them.  Hopefully it will work.  LU1, if that doesn't work then I will reinstall with different user name and email.  But, hopefully that's not going to be an ongoing issue.

[luvzlyfe]

I just got an email from them.  They told me to uninstall and gave me the link to reinstall.  It does appear to be working - for now.